SHIPPING & RETURNS

SHIPPING POLICY

We ship to all 50 states; P.O. Boxes; U.S. territories; and APO/FPO addresses. 

 

Your shipping charge or service may vary depending on the weight of your package.  The shipping cost will be calculated before you complete your order.

 

Shipments to PO boxes or military addresses are shipped via USPS.

 

Expedited shipping is available for item shipped from our warehouse. If the items ship directly form the vendor there will be no option for expedited shipping. Orders must be placed before 2pm EST in order to be shipped out same day (If you place order at 3pm EST Monday with Next Day it will not arrive to you until Wednesday).

APO and FPO

Army Post Office, Fleet Post Office and Post Office Box (APO/FPO and P.O. Box) addresses will be shipped with USPS and will be charged an additional $5 shipping charge. Shipments to APO/FPO addresses can take up to 4 weeks for delivery. Once the package is handed off to a Military Delivery Partner there is no tracking available.

​​RETURN & EXCHANGE POLICY​

1. Items must be returned within 30 days.

2. Return merchandise must be unworn and in its original packaging with all tags attached.

3. Intimates and swimwear may not be returned.

4. Shoe boxes may not be used as the shipping box. 

5. Sale or Bargain Items cannot be returned for refund. You may return for store credit or exchange.

 

***All shipping charges including regular shipping and Expedited shipping costs are nonrefundable. Your original shipping cost will not be reimbursed unless the item was delivered defective, damaged, etc.

CHILLTOWN

Official Outfitters